At Jordanreps, we are committed to delivering your sneakers and designer-inspired footwear safely, discreetly, and efficiently.
We work with trusted international courier partners to ensure secure delivery worldwide. All shipments include tracking information, allowing customers to monitor their package throughout the delivery process.
If a package is lost in transit or fails to arrive, Jordanreps will arrange a reshipment at no additional cost.
Important Shipping Information
Accurate Shipping Details
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully verify your shipping address, postal code, and contact information before placing your order to prevent delivery delays or failed deliveries.
Jordanreps is not responsible for shipping issues caused by incorrect or incomplete addresses.
Customs Duties & Import Fees
Any customs duties, import taxes, or additional fees charged by local authorities are the responsibility of the customer.
Customs policies vary by country, and these charges are determined by your local government.
Customs-Friendly Labeling
To reduce the possibility of customs delays, packages are shipped with appropriate product descriptions and reasonable declared values.
This helps ensure smoother international delivery in most cases.
Shipping Origin
All orders are shipped directly from our Hong Kong warehouse.
Tracking Information
Once your order has been shipped, a tracking number will be sent to your registered email address.
You can use this tracking number to monitor your shipment through the courier’s website.
Tracking Updates
Please allow up to 3–5 business days for tracking information to become active after the package has been dispatched.
Customs Clearance Delays
Customs inspections may occur in some countries and can occasionally cause delivery delays.
These procedures are controlled by local customs authorities and are outside the control of Jordanreps.
We appreciate your patience and understanding if such delays occur.
Shipping Options & Costs
Shipping costs are automatically calculated at checkout based on your destination and selected shipping method.
We currently offer the following shipping options:
🚚 Free Standard Shipping
🚀 Express Shipping (Paid Option)
Order Processing Time
Orders are typically processed within 2–4 business days after payment confirmation.
Processing times may be slightly extended during:
- Holiday seasons
- Promotional events
- Periods of high order volume
Orders are not processed on weekends or public holidays.
Estimated Delivery Time
Estimated shipping times are as follows:
🚀 Express Shipping: 6–8 business days
🚚 Standard Shipping: 10–15 business days
Please note that delivery times are estimates and may vary depending on destination country, customs procedures, and courier operations.
Customs & Import Regulations
Customs regulations differ by country. Once a shipment reaches the destination country, Jordanreps is not responsible for customs inspections, import duties, taxes, or delays imposed by local authorities.
Customers are responsible for complying with local import regulations.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost during transit, please contact our customer support team as soon as possible.
We will investigate the issue with the courier service and, if necessary, arrange a replacement shipment at no additional cost.
Contact Us
If you have any questions regarding shipping or your order status, please contact our support team through the Jordanreps website contact page.
Thank you for choosing Jordanreps.
We appreciate your trust and are committed to ensuring your sneakers arrive safely, securely, and on time.